Items Not Eligible for Return
Jewelry, handbags, hats & all accessories.
Discounted items are not eligible for return.
Pieces older than 1930’s are not eligible.
We do not accept returns from international purchases.
Procedure for returns
1. Sielian’s Vintage must receive email notification of request to return within 24 hrs from receipt of the package. The 24 hour time frame is based on the delivery as stated by the tracking number information by the courier or postal service the package was sent by. There are no exceptions for travel, business or delays in opening.
2. You must ship the item within 24 hours from point where approval for return is given.
3. Price tags must be attached. If you have removed and re-attached the tags we will know and you have forfeited your right to return.
4. You forfeit the right of return if the item has been worn, or is in any condition other than it was sent in. We carefully document the condition of each item.
5. International sales are not eligible for return.
6. We are experts in the vintage clothing business and will know if tags have been removed and re-attached or the item has been worn.
How to Return a Purchase
1. Email [email protected] that you wish to return your garment within 24 hours of having received it.
If you do not send in an email notification the item will no longer be eligible for return and packages will be refused. Instructions on how to properly return your item will be provided by return email including the return address. There is a 48 hour window that begins when that instruction email has been sent, for you to get the item on its way back to Sielian’s Vintage Apparel.
2. Items must be postmarked within 48 hours of receiving your emailed return authorization from Sielian’s Vintage Apparel. Items still in your possession 48 hours after receiving return authorization email, you are no longer eligible for return under any circumstances.
3. Packages should be sent with tracking. The tracking number should be sent to us immediately. A refund will not be given if you ship by a method that has no tracking.
4. We recommend insurance as until we receive the package it is your responsibility. If the package is lost there will be no refund.
5. Shipping is non-refundable. Neither the original shipping or your cost of returning the garment will be included in your refund.
International buyers should expect that all purchases will incur customs, duties and taxes that must be paid when receiving your item. Sielian’s Vintage Apparel is not responsible for taxes, VAT fees or other duties charged at the country delivery.
We adhere to all US laws, and cannot falsify customs documents. Your item will be listed as “Used Clothing” and the full purchase price (not including shipping) paid.
We Reserve the Right
Sielian’s Vintage Apparel reserves the right to refuse store credit or a refund at our sole discretion under any of the above listed circumstances and our decision is final. Any items attempted to be returned that do not meet the return policies will be refused and returned to you at your cost.